Refund Policy and Returns

Photographic Print Orders

Alex Bond  is committed to ensuring the 100% satisfaction of his art collectors.

Change of Mind – Prints

Each print is individualised, printed and created specifically to your order, hence by their nature, are not returnable or refundable should you change you mind.

Damaged Goods – Prints

However, if the order arrives with visible damage to the print, please document the damage with some photographs and then email them to me. Prints that arrive damaged will be remade to your original order and resent, at no cost to you.

Incorrect Print Received

If you receive an incorrect print compared to your original print order, the correct print order will be made and sent. We will arrange with you to have the incorrect order returned in its original condition and packaging, at no cost to you.

Workshops

Cancellations – workshops

Workshop tuition paid with PayPal attract their transaction fees, which are non refundable by PayPal. You can cancel your workshop booking no less than 14 days of the workshop date and receive a full workshop fee refund less any non refundable PayPal fee. If payment is made by direct deposit, a full 100% refund equal to the workshop fee will be given.

Cancellations with less than 14 days notice from the workshop start date will be refunded 50% of the workshop fee, less PayPal fees incurred on the original booking.

Workshop cancellations within 24 hours of the appointed workshop start time will not be refunded.

Books

Change of Mind – Books

If you change your mind about a book purchase, you must return it in its original condition and packaging within 14 days of receipt. Please email me of your decision prior to sending. Postage plus insurance for the book’s return will be at your cost. A full refund of the purchase price, less any PayPal transaction fees, will be issued upon safe receipt of the book.

Damaged Goods – Books

If your book arrives damaged, please document the damage with some photographs and then email them to me. A new book will be resent to you at no cost.

Incorrect Book Received

If you receive an incorrect book order, we will arrange with you to have the book returned in its original condition and packaging at no cost to you. We will also ship the correct book order at no cost to you.